Last updated: 20 October 2026
Who we are
Chimo Holdings is a trading name of Chimo Sheffield (Manufacturing) Limited, registered in England and Wales, company no. 08418480. Our registered office is White Rose Works, 137 Carlisle Street, Sheffield S4 7LJ. Our trading address is White Rose Works, 61 Eyre Lane, Sheffield S1 3GF.
We are the data controller for personal information collected through chimoholdings.com. If you have any questions about this policy or how we use your data, contact us at operations@chimoholdings.com or on 0114 249 0969.
We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What information we collect
- Quote request details: your name, company, email address, phone number, delivery location and the products in your quote basket, when you request a quotation through our website.
- Enquiry details: the information you give us when you contact us by phone, email or our website forms, including trade and corporate enquiries.
- Order details: if you go on to place an order with us, the billing, delivery and invoicing details needed to supply it.
- Website usage data: such as pages visited, device and browser type, approximate location and how you arrived at our site. Analytics data is collected only if you consent through our cookie banner. See our Cookie Policy.
How we use your information, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries and preparing quotations, including trade and corporate requests | Legitimate interests, or taking steps to enter into a contract at your request |
| Supplying and delivering orders, and invoicing | Performance of a contract |
| Keeping business and financial records | Legal obligation |
| Keeping our website secure and working properly | Legitimate interests |
| Understanding how our website is used, so we can improve it | Consent, via our cookie banner |
We don’t send marketing emails.
Who we share your information with
We don’t sell your personal data. We share it only with trusted service providers who help us run our business, and only as needed:
- Website hosting and security: WP Engine and Cloudflare, to host, run and protect our website
- Analytics: Google Analytics and Microsoft Clarity, only if you accept analytics cookies
- Reviews: Trustpilot, to display customer reviews on our website
- Location lookup: what3words, if you use it to give a precise delivery location
- Delivery companies: to deliver orders
- Business systems: to manage enquiries, quotations and invoices
We may also disclose information where required by law, for example to HMRC or the police, or as part of a sale or restructure of our business.
Some of these providers may process data outside the UK. Where they do, appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement.
How long we keep your information
- Quote requests and enquiries that don’t lead to an order: 2 years from our last contact
- Customer, order and financial records: 6 years, to meet tax and accounting requirements
- Website analytics data: 14 months, in line with our Google Analytics settings
How we protect your information
Our website uses encrypted (HTTPS) connections, and access to personal information is limited to staff who need it to deal with enquiries, quotations and orders.
Your rights
You have the right to:
- ask for a copy of the personal data we hold about you
- ask us to correct inaccurate information
- ask us to delete your data, where we don’t need to keep it for legal reasons
- object to, or ask us to restrict, how we use your data
- ask us to transfer your data to another organisation
- withdraw consent at any time, for example by changing your cookie settings
To exercise any of these rights, email operations@chimoholdings.com. We’ll respond within one month.
If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We’d appreciate the chance to resolve your concern first.
Cookies
We use cookies that are needed for our website to work, such as keeping products in your quote basket, and, with your consent, cookies for analytics and embedded videos. You can change your cookie choices at any time. See our Cookie Policy for details.
Links to other websites
Our website links to other sites, including our social media pages, Trustpilot, Made in Sheffield and Made in Britain. We’re not responsible for their content or privacy practices, so please read their privacy policies.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.